Delete Adware Threats That Norton Antivirus Can't Delete
This wikiHow will teach you how to remove Adware that Norton Antivirus Can't.
Steps
- Ensure you have the latest definition updates for NAV and run it as usual.
- Record names. If it lists the adware threats in the summary, record the name of the threats (eg. bridge.inf, HDPlugin1019.dll).
- Click the name of each threat to open a small box that contains the full path to each offending file (eg.The file C:\WINDOWS\Downloaded Program Files\bridge.inf is a Adware threat.). Record the path carefully. That is all you need from NAV - you can now close it.
- Click your start button on your Windows taskbar to bring up your main menu.
- Find and click 'Run...' on your menu.
- Type 'cmd' in the text field and click OK. This will open a DOS window (a small window with white on black text). The text will say Microsoft Windows blah blah blah, then C:\Documents and Settings\<Your UserID>\
- Type 'cd\' and hit return/enter . This will 'change directory' to the root of your C: drive: C:>
- Type 'cd ' followed by the path to the first of the offending files (eg. 'cd WINDOWS\Downloaded Program Files' - note the space after 'cd') and hit return/enter.
- Type 'dir' once you get to the directory. You will see a 'directory' of all files in the folder. Ensure the offending file is listed there.
- Type 'del ' followed by the name of the offending file (eg. 'del bridge.inf') to 'delete' the file.
- Type 'dir' again to list the directory, then assure yourself that the offending file is gone.
- Repeat from step 11 until all are gone if you have more than one file and the remainder are in the same directory.
- Repeat from step 8 if you have more than one file and the remainder are NOT in the same directory.
- Type EXIT and hit return/enter to close the DOS window when all your files are gone.
Related Articles
- Remove Adware Manually
- Remove a Virus
- Delete Your Usage History Tracks in Windows
- Avoid Getting a Computer Virus or Worm
