Email Amazon

While originally a website for buying books, Amazon has grown into a massive retailer, from which you can buy just about anything. In addition to their retail focus, Amazon has developed the Kindle, as well as offering various media services. Whether you have a query for the company, an issue with an order, or just want to leave a comment, you might need to e-mail Amazon. If so, you can either contact them through their website, or send an e-mail directly through your e-mail client.

Steps

Contacting Amazon Through Their Website

  1. Start on the Amazon homepage. Depending on your location, the address will vary. Enter amazon.com in your browser’s address bar if you’re in the US.
    • The Amazon website will usually detect if you are from outside the US, and will point you to the appropriate site.
  2. Click on “Help” near the top of the screen. You’ll find this near the top of the screen, between the search bar and a banner of various deals and products offered through the site.[1]
  3. Hover over the "Need More Help" option and click on “Contact Us.” You’ll likely need to scroll down a bit to find this section, under the “Browse Help Topics” section. You might be able to find an answer to your question through these help topics and not need to contact Amazon.
  4. Sign in with your Amazon information. After clicking on “Contact Us,” you’ll be taken to a page asking for your credentials. You’ll need to enter the e-mail address used for your Amazon account with your password.
    • If your internet browser signs in to Amazon automatically, you may not need to perform this step.
  5. Choose your inquiry under “What can we help you with?”. This section lets Amazon narrow down the reason for contacting them. This facilitates your communication with them and ensures your inquiry gets to the right person. The options in this section should read:
    • An order I placed. Choose this for problems such as late packages or damaged items.
    • Amazon devices and Kindle apps. This selection will let you contact Amazon about problems with a Kindle or Amazon’s mobile applications.
    • Digital services. Amazon offers more than retail services; choose this option if you have a problem with another of their services (such as Amazon Video).
    • Prime or something else. If you have an issue with your Amazon Prime account, or your query doesn’t fall within the other three categories, choose this one.[2]
  6. Choose your issue from the drop-down menu. This menu is found in the “Tell us more about your issue” section. The list will vary depending on the source of your inquiry. For example, if you chose “An order I placed”, you’ll find options that include “Payment issues”, “Change an order” and “Where’s my stuff?”.
    • Choosing the right option will let Amazon know exactly what issue you’re experiencing. This will ensure your inquiry reaches the right person.
    • Depending on the option you choose, more drop-down menus may appear: “Select issue details” and “Select additional details”. Choose the right options, based on your inquiry.
  7. Click on “E-mail” under the “How would you like to contact us?”. This field will appear after having selected the nature of your inquiry.
    • Note that the “E-mail” option may be greyed out in certain situations, as Amazon might prefer you contact them by phone or chat. Consider these options to resolve your problem, or choose a different inquiry if you’re determined to e-mail Amazon.
  8. Type the content of your e-mail in the box under “Enter additional information.” In some situations, Amazon will have a template already entered, intended to guide you as you type your e-mail. You can choose to follow the template, or delete the entire text to start from scratch.
  9. Click on “Send E-mail”. The message you entered will be sent from the e-mail address linked to your Amazon account.[3] Keep an eye on your e-mail, as you’ll receive Amazon’s reply there directly.

Contacting Amazon Through Your E-mail Client

  1. Log in to your email client. How you do this will depend on what email client you use. The most common email clients are Log Into Hotmail, Gmail and Log Into Your Email (Yahoo).
  2. Compose a new e-mail. The steps to do this will vary depending on your e-mail client. In Yahoo and Gmail, you’ll need to click on the “Compose” button. In Hotmail or Outlook, click on the “New” option, which is found next to a plus sign.
  3. Enter “primary@amazon.com” in the “To” field. This is the email address for Amazon’s customer service. Make sure to check after entering the address to avoid any spelling errors.
  4. Enter the subject of your e-mail in the “Subject” field. Make the subject of your e-mail a concise, descriptive sentence. Mention the nature of your inquiry, but don’t put too much detail in the subject.
  5. Type your inquiry or comment in the message body. Be sure to include as much relevant information as possible to accelerate the customer service process. For instance, if you’re writing about a package you haven’t received, include the order number, the contents of the order and the time you placed the order. You don’t have to include information such as the reason for the order.
  6. Send your email. You can usually find the button for this at the bottom of the page, under the body of the email. The average wait time for a response from Amazon is typically 10 minutes.[4]

Sources and Citations

  1. ↑ https://www.amazon.com/ref=ap_frn_logo
  2. ↑ https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId=508510&ref_=hp_gt_comp_cu&
  3. ↑ http://www.makeuseof.com/tag/best-amazon-customer-service-tips-make-better-shopper/
  4. ↑ https://gethuman.com/email/Amazon
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