Track a MoneyGram Money Order

MoneyGram is a convenient way to transfer money between two parties. A person can send or receive funds through MoneyGram in person via agents at locations around the world, via account transfers, standard mail, and through online portals. Keeping track of the money order from the sender and/or receiver end is an important function for security and peace of mind.

Steps

Tracking as the Sender

1. Log in and view your transaction history. This for online senders of MoneyGram money orders that have an active account.
   • Go to the login page on the main MoneyGram website.
   • Find the transaction history for your account and view the order you submitted. You should find the status of the send-order there.
   • This is one online option, another is "Track a Transfer."
2. Click on "Track a Transfer." This is also for online sender situations. You should have the authorization and/or reference number on the physical money order stub handy for this.
   • You should get this number from your submission receipt/confirmation.
   • If you're using a physical Fill-Out-a-Moneygram-Money-Order form then you should look for the 11-digit reference number is usually the series of large red digits on the left side of the sheet you're filling out to the recipient. The number will usually be on the edge of the detachable stub receipt.
   • Also enter your last name, then click "Track Transfer."
   • "Track a Transfer" and active account history are your front lines for online queries to track orders. If these don't work, a phone call may be your next best choice.
3. Call the MoneyGram money order service line. This is to check if a money order was cashed.
   • At present the toll free phone number is: 1-800-542-3590
   • You will need to enter your money order reference number and dollar amount sent.
   • You may want to allow for some time to pass to give the recipient a chance to cash the money order. Consider allowing 2-3 weeks to pass especially if it is a company you are sending to. If more than 2-3 weeks have passed then plan on submitting a claim card.
4. Submit a claim card. This is for a physically lost mailed money order. You will need the form from the MoneyGram site.
   • Download and print the claim form. Fill out the form completely. Pay special attention to the reference number you retained from the submission stub/receipt.
   • Prepare a $15.00 processing fee made payable to: "MoneyGram International"
   • Include copies of the submission stub (purchaser's receipt), the money order number from the submission, and dollar amount sent.
   • If it turns out the money order was cashed then a photocopy of it will be sent to you.
   • If the money order was not cashed then the amount will be refunded to you as a check.
   • If you're a purchaser missing the reference numbers on your money order then you'll need to fill out the "Number Search form."
5. Contact MoneyGram customer support. If all else fails then you should make more direct contact with MoneyGram's customer service system.
   • You may try a local agent at the MoneyGram location you used to submit a physical money order. These agents sometimes may just be clerks at other stores, and not dedicated personnel. If they are not agents in direct contact with MoneyGram then you may want to use the other customer support options.
   • Call the main toll free number. Currently this number is: 1-800-Moneygram (1-800-666-3947). Spanish speakers can call 1-800-955-7777.
   • Use the online contact form. You need to leave your personal contact information for this, and while the order information is not required in the transaction section, it will help the agent to help you if you submit it along with your comment/request.
   • Use the money order support forms. If an agent requests you send supporting documents, you will need to use the online secure file transfer link.

Tracking as the Receiver

1. Use the "Track a Transfer" function for online orders. The sender should have given you the reference number.
   • This will enable you to see the status of the transfer without having an account on MoneyGram.
   • You will need to enter your last name, and then click "Track Transfer" to get a result.
2. Go to a local MoneyGram agent. If a physical money order has been sent to you to be picked up at an authorized location then you may check with them for its status.
   • Money orders can be sent to a person or business directly, but sometimes they can be sent to MoneyGram's retail-based locations--especially if a person is travelling or other reasons.
   • If the delay is less than 2 weeks then the money order may simply still be in the mail. If the money order has not reached you or its designated MoneyGram location in 2-3 weeks then ask the sender to file a claim card.
3. Contact MoneyGram's customer support. Only the purchaser can file a claim on the money order that was submitted, but as the recipient, you can at least contact MoneyGram to let them know that the order is missing if the purchaser is unavailable.
   • Make sure you have the money order reference number the purchaser originally gave you, and the dollar amount sent available.
   • Use the phone service if convenient: 1-800-Moneygram (1-800-666-3947) or 1-800-955-7777 for Spanish speakers.
   • You can use the web-based contact form as well. Fill out as much of the transaction information as you can to speed service along.
4. Ask if there is a delay at a financial institution. There can be a couple of reasons for this including currency exchange for international orders, and the institution's policy's on making sure the money order clears.
   • If the person who sent you the order submitted it to your bank or credit union, for example, they may hold it for a period of processing similar to clearing a check. This could be a day or two or longer if this occurs during a weekend or holiday.
   • For international orders, currency exchanges may delay processing for a day or so as the money order changes value in the account.
5. Contact the purchaser. The sender of the money order will need to file a claim on the money order if it is lost for a lengthy period of time and not cashed.
   • Be as thorough as you can with making sure you didn't lose the order in your daily mail, or other locations the person may have sent the order such as MoneyGram dealers or bank.
   • If/when you're sure the money order is lost then ask the purchaser to submit the claim so they can be reimbursed and perhaps find another means to send you funds.

Requesting Information on an Older Money Order

1. Get a copy of the historical transaction form. You can request information on transactions from 1 to 10 years for a fee. You may be the order's sender, receiver, or even a third-party. You need to get this form from the MoneyGram website in the Money Order section for service forms.
   • The form is only a two-page PDF file, but you will need substantial documentation along with this form when submitting it.
   • You may want to print out a couple of copies in case you make a mistake filling it out the first time.
   • You will need to prepare a $25 fee for requesting information on an order 1 year old or less, a $50 fee for an order 2-3 years old, $75 for an order 4-5 years old, and $100 for an order 6-10 years old.
   • Pay the fee online on MoneyGram's website or at a physical agent's location. Either service should provide you with a reference number that will go on the historical request form.
   • Include the appropriate reference numbers you paid the historical service fee with in Part 3 of the form.
   • MoneyGram does not retain records longer than 10 years.
2. Fill out the proper sender and receiver names. You will need to do this for each MoneyGram order you want information on.
   • Include all previous phone numbers, addresses, and any nicknames used.
   • If you are a third-party requester, you will need to submit appropriate identification. Photocopies proving your identification as next of kin to a deceased sender or recipient of a MoneyGram transaction is acceptable.
   • Lawyers representing a client will need to send a Power of Attorney authorization with the form and allow an additional 2-3 weeks for MoneyGram's legal department to process the request.
3. Attach appropriate identification to the form. This should be a photocopy of your identification as the sender, recipient, or third-party.
   • Documents can be emailed to: historicaltrnx@moneygram.com
   • Documents can be faxed currently to the following numbers: United States customers only - 1-866-954-7475; International customers only - 001-303-586-4660
   • You may be able to add more documents via the secure file transfer system.
4. Contact MoneyGram representatives if you want more details. The historical transactions will only contain basic information. If you want copies of signatures, hard copies of receipts, and more information on senders and receivers then you will have to ask for a "subpoena."
   • Historical reports show the names of senders and receivers, submission and cashing dates of orders, order amounts, fee amounts, and reference numbers.
   • If you want to get details such as duplicates of signatures, physical receipts, and addresses then you need to ask MoneyGram representatives for instructions. Use the main contact form in this case.

Tips

• Retain the original money order submission stub (purchaser's receipt)
• Write legibly on all forms.
• Submit one claim per money order.
• It is up to the purchaser of the money order to submit claims on lost orders.
• Make sure you have proper identification and reference numbers when asking about or picking up money orders.
• Historical information requests usually take 10 days, though third-party requests with Power of Attorney can take 2-3 weeks longer.

Warnings

• Keep in mind that neglecting to include copies of receipts and order numbers may delay claim(s) processing.
• MoneyGram retains records for 10 years.
• If you need a historical request for a MoneyGram order and legally represent the sender and/or recipient then you will need to submit a Power of Attorney authorization with the request form.
• If you fail to submit the processing fee for claims, it will be taken out of the refunded money order.
• Financial institutions can delay processing money orders for a day or more due to internal policy or currency conversion.

Related Articles

• Cash Money Orders

Sources and Citations

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• Make an International Wire Transfer
• Pay for a Money Order
• Wire Transfer Money
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• Send a Money Order Through the Post Office
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