Contact Groupon

This article teaches you how to contact Groupon's Customer Support team, both directly (via email, phone, and chat) and indirectly. Keep in mind that Groupon's business hours are based in Chicago, Illinois, which runs on UTC - 6.

Steps

Using the Customer Support FAQ

1. Open the Groupon FAQ page. The Frequently Asked Question page hosts users' most commonly requested topics. You can use this section of the site to diagnose any issues you're having.
   • If you aren't already logged into Groupon, you'll need to do so with the email address you used to register your Groupon account and the accompanying password.
2. Click the "Enter your question here" search bar. It's in the middle of the page.
3. Type in your question. For example, if you're having an issue closing your account, you might type "How do I close my Groupon account?".
4. Click the green magnifying glass button. It's to the right of the search bar. Clicking this button will search for your topic.
   • You can also click a question title similar to yours in the drop-down menu below the search bar if you see one.
5. Review the search results. These appear below the search bar. Keep in mind that you may not see a direct copy of your own question here--instead, look for synonymous concerns from other users.
6. Click the title of a question that matches yours. While you may not see your specific question listed here, you'll likely see one that comes close.
   • If you don't get the answer you were looking for, you can click I Need More Help to redirect to the Customer Support page.

Chatting with Customer Support

1. Open the Groupon Customer Support page. If you can't find your question in the FAQ section, you should speak to a customer service representative directly.
2. Type "help" into the search bar. The search bar is in the middle of the webpage, directly beneath the "Tell us what's going on" heading.
3. Click Continue. This is the green button in the lower right corner of the page.
4. Click Live Chat. It's a box on the left side of your page, beneath the "Contact Options" heading.
5. Confirm your chat details. Before you can initiate a live chat with Groupon customer support, you'll need to make sure the following pieces of information are accurate:
   • Name
   • Email address
   • Question
6. Click Start Chat. This will connect you with a Groupon Customer Support member. You'll be able to ask them for help with your specific issue from there.

Emailing Groupon Customer Support

1. Open your preferred email provider. If you aren't already logged into it, you'll need to do so with your email address and password.
2. Address your email to Groupon's Customer Support department. They can be reached at "support@groupon.com".
3. State the nature of your email. Your email should be concise, but include the following information:
   • Your name
   • The issue you've had with your account
   • Any additional details customer support might need
   • Your account email address (if it isn't the same as the one you're currently using)
4. Send your email. While some users have reported replies within 24 hours, you can usually expect a reply within three to five business days.

Calling Groupon Customer Support

1. Call Groupon's Customer Support line. Their number is 1 (888) 664-4482.
2. Call during Chicago daylight hours. Groupon customer service is available by phone seven days a week, 8:00 AM through 8:00 PM Central time (UTC - 6).
   • This time zone observes daylight savings time.
3. Listen to the contact options. After a brief wait, you'll be able to choose your reason for calling:
   • 2 - Tracking information
   • 3 - Hotel and travel information
   • 4 - Credit card settings
   • 5 - Cancel a purchase made in the last three days
   • 6 - Anything else
   • 9 - Receive instructions in Spanish
   • Note that account information can only be given to the account holder. Be prepared to identify yourself accordingly.
4. Press the button that applies to your situation. From there, you'll need to follow your option's related instructions to speak to a customer service representative.
   • You may need to answer additional questions via button press before you get a customer service representative on the phone.

Filing a Complaint with the Better Business Bureau

1. Open Groupon's Better Business Bureau page. If you've encountered issues with Groupon customer support and need an issue resolved, using the Better Business Bureau's services to file a complaint may force Groupon to consider your problem.
2. Scroll down and click Submit a Complaint. This is on the lower right side of the webpage next to the Submit a Review button.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill out the Qualification Questions form. Here, you'll need to click the "Yes" or "No" checkbox for each of the following questions:
   • Is this an employee/employer complaint?
   • Is this a discrimination or civil rights complaint?
   • Does your complaint allege a criminal act?
   • Is this a business with a complaint for collections purposes with another business?
   • Is this complaint in litigation?
   • Is this complaint based solely on dissatisfaction with a price?
   • Is this complaint about a purchase you wish you never made?
   • Are solely seeking an apology from the business?
   • Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can also click Clear & Start Over to begin filling out the form again.
6. Click Proceed. If you want to change the language of the following forms, you must first click the "Select Language" bar in the top left corner of the screen and then click your preferred language.
7. Fill out the complaint form. This will differ from person to person based on one's personal information and the nature of one's complaint, but be sure to be as thorough as possible when filling out this form. You should include all of the following:
   • The problem you're encountering
   • The steps you took to resolve the problem
   • The issues you ran into while attempting to resolve the problem
   • Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait for an email to arrive. You can usually expect your email to arrive within three to five business days.

Tips

• Address physical mail to "Groupon Inc. / 600 W Chicago Ave. / Suite 620 / Chicago, IL 60654 / USA".
• You can also contact Groupon on their customer support Twitter account.
• To save yourself time while waiting for a customer service representative to pick up the phone, try a free online call-back service such as LucyPhone. When you use this service, a machine stays on hold for you, then calls your phone when it detects a human voice.

Warnings

• Groupon Goods orders must be shipped back to the sender within 14 days for a refund, or canceled online within a few hours of placing the order.
• Groupon deal vouchers can only be refunded within 3 days of purchase.
• GrouponLive and Groupon Getaways are often non-refundable.

Related Articles

• Return-a-Groupon-Voucher
• Save Money with Online Printable Coupons
• Look For Coupons

Sources and Citations

See also

• Unsubscribe from Groupon
• Buy a Groupon Deal As a Gift
• Return a Groupon Voucher
• Use a Groupon Voucher
• Advertise on Groupon

What links here

• Advertise on Groupon
• Unsubscribe from Groupon