Contact the DVLA

The Driver and Vehicle Licensing Agency (DVLA) is responsible for maintaining driving and vehicle records in the United Kingdom. If you have a question or concern relating to your driving license or vehicle, you can contact the DVLA for assistance. For the fastest response time, call the appropriate DVLA department during their business hours. Alternatively, you can use the DVLA’s email form to submit an enquiry or send a letter to the DVLA regarding your concern.

Steps

Calling the DVLA

1. Call 0300 780 6801 for driver licensing enquiries. A representative at this number can help you change your name or address on your driving license, order a new license, or check on the status of your license application.
   • Representatives are available at this number Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).
2. Dial 0300 790 6802 for questions related to vehicle tax, registration, or SORN. Call this number to get assistance with paying your vehicle tax, checking if your vehicle is taxed, changing the tax class of your vehicle, getting a vehicle log book (V5C), and registering a vehicle. If you want to take your vehicle off the road so it's not taxed or insured, you'll need to make a Statutory Off Road Notification (SORN), which you can do by calling this number. You can also use this number to get a personalized number plate and import or export a vehicle.
   • This line is open Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).
3. Call 0300 790 6806 if you have driving or medical issues. Inform a representative about any medical conditions or disabilities you have that may prevent you from driving safely, or reapply for a driving license if you’ve recently had one taken away or denied because of a medical condition.
   • Representatives are available Monday to Friday, 8am to 5:30pm, and Saturday, 8am to 1pm GMT (or BST during daylight saving time).
4. Dial 0300 083 0013 to request information about your driving record. Find out which vehicles you’re able to drive, whether you have any penalty points or disqualifications on your record, and more about your record by calling this number. If you want to share your driving record with someone else, like a car rental company, call this number to create a shareable check code.
   • A representative at this number will be available to help you Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).
5. Call 0300 790 6819 for Welsh language enquiries. If you speak Welsh and not English, you can find assistance with any DVLA-related issue by calling this number.
   • The DVLA Welsh language line is open Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).

Sending the DVLA an Email

1. Use the Vehicle Enquiries email form for questions pertaining to your vehicle. Get help with vehicle taxes, purchasing or selling a vehicle, applying for registration numbers, changing your vehicle information, and importing or exporting vehicles with this form. To take your vehicle off the road so it's no longer being taxed or insured, you can make a SORN using this email form.
   • Find the Vehicle Enquiries email form at https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Vehicle%20Enquiries.
2. Go to the Drivers Enquiries email form for questions related to your driving status. Use this form if you’re looking for help with your driving license, your driving test, or a digital tachograph card.
   • You can find the Drivers Enquiries email form at https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Drivers%20Enquiries.
3. Use the Medical Enquiries email form for assistance with driving or medical issues. This includes notifying the DVLA of a medical condition, renewing or reapplying for a driving license following a medical condition, applying for a bus pass if your license was revoked because of a medical condition, surrendering your license, and reporting someone who is unfit to drive.
   • Find the Medical Enquiries email form at https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/drivers%20medical.
4. Select the relevant fields once you get to the email form. There should be a list of options related to your question, like “How do I make a SORN” or “Request information.” Select the most relevant option, then click the green “Continue” button at the bottom of the form. Continue selecting the appropriate fields until you get to the page that requests your personal information.
5. Enter your personal information and enquiry details in the provided fields. Include your name, date of birth, street address, email address, and vehicle information. Once you enter this information, you’ll be brought to a page where you can enter a description of your question or concern. When you’re finished, click the green “Continue” button to submit your enquiry via email.
   • You also have the option to upload any attachments that relate to your enquiry.
6. Wait for a response via email. Once you submit your enquiry, you should receive an email confirmation at the email address you provided. You’ll also be provided with a reference number. Write it down so you can call the DVLA and check the status of your enquiry if you haven't heard anything. Once your email is received by the DVLA, someone will look into your issue and respond via email.
   • If you don’t receive a confirmation email, check your email’s spam and junk folders.
   • The DVLA's response time will vary depending on the complexity of your request, and it could take several weeks. Remember to check your email every day for a response.

Contacting the DVLA by Mail

1. Send a letter to the DVLA Vehicle Customer Services for vehicle enquiries. You can write for assistance with vehicle taxes, vehicle registration, and vehicle log books (V5C). If you need to take your vehicle off the road, like to stop it from being taxed or insured, you can make a SORN by sending a letter to this department. Remember to include any information that's relevant to your request in the letter. It may take several weeks to get a response, depending on the complexity of your issue. Address your enquiry to:
   • Vehicle Customer Services, DVLA, Swansea, SA99, 1AR.
2. Write to the DVLA Drivers Customer Services for driving enquiries. They’ll be able to assist you with your driving license application, making updates to your license, and replacing a lost license. Include all of the information that's relevant to your request in the letter. Keep in mind that it can take several weeks to hear back from someone, depending on the complexity of your issue. Address your enquiry to:
   • Drivers Customer Services, Correspondence Team, DVLA, Swansea, SA6 7JL.
3. Contact the DVLA Drivers Medical Enquiries for driving and medical issues. Update the DVLA on any medical conditions or disabilities you have, appeal a recent decision about your condition, or reapply for your driving license if it was revoked because of a medical condition. In your letter, include any information that's relevant to your request. You may need to wait several weeks to get a response, depending on your issue. Address your enquiry to:
   • Drivers' Medical Enquiries, DVLA, Swansea, SA99 1TU.
4. Send a letter to the DVLA Complaints Team to make a formal complaint. If you’re not satisfied with the service you’ve received, and you’ve already reached out to the appropriate department for assistance, you can submit a formal complaint. Include all of the details that are relevant to your complaint when you write your letter. It may be several weeks before you hear back from the DVLA, depending on your complaint. Address your complaint to:
   • Complaints Team, DVLA, Swansea, SA6 7JL.

References

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