Learn the Skills of a Receptionist
This article is written to answer a request concerning how to acquire the skills of a receptionist.
Steps
- Go to receptionist school if there is one available. Some countries like the Philippines actually offer vocational receptionist courses.
- Work on skills you would need to become a receptionist in your daily life. Here are examples:
- Speaking skills. As a receptionist, your main job is to greet people, answer the telephone, and communicate messages. Speaking skills including clear pronunciation, good grammar, and polite speech are very important.
- Learn to type and take accurate notes.
- Learn basic computer skills so you can access and forward email messages, set up or use spreadsheets to create appointment records, and do other jobs related to computer usage.
- Learn to dress and present yourself correctly. A receptionist is often the first person a visitor meets when they enter a business establishment, so the receptionist should be neat and clean, and should be dressed appropriately.
- Contact staffing agencies or other businesses that provide temporary workers to see if they offer training, and apply for it if it is available.
- Ask an employer to allow you to do unpaid voluntary work to gain experience; maybe through an internship, apprenticeship or on the job training.
- Look for online resources that offer receptionist training.
- Ask a receptionist to teach you how to be a receptionist.
Tips
- Always be friendly with people.
- Don't be rude.
- Practice smiling and being friendly with people.
- Sit on the lobby of a hotel and observe how receptionists act.