Learn the Skills of a Receptionist

This article is written to answer a request concerning how to acquire the skills of a receptionist.

Steps

  1. Go to receptionist school if there is one available. Some countries like the Philippines actually offer vocational receptionist courses.
  2. Work on skills you would need to become a receptionist in your daily life. Here are examples:
    • Speaking skills. As a receptionist, your main job is to greet people, answer the telephone, and communicate messages. Speaking skills including clear pronunciation, good grammar, and polite speech are very important.
    • Learn to type and take accurate notes.
    • Learn basic computer skills so you can access and forward email messages, set up or use spreadsheets to create appointment records, and do other jobs related to computer usage.
  3. Learn to dress and present yourself correctly. A receptionist is often the first person a visitor meets when they enter a business establishment, so the receptionist should be neat and clean, and should be dressed appropriately.
  4. Contact staffing agencies or other businesses that provide temporary workers to see if they offer training, and apply for it if it is available.
  5. Ask an employer to allow you to do unpaid voluntary work to gain experience; maybe through an internship, apprenticeship or on the job training.
  6. Look for online resources that offer receptionist training.
  7. Ask a receptionist to teach you how to be a receptionist.

Tips

  • Always be friendly with people.
  • Don't be rude.
  • Practice smiling and being friendly with people.
  • Sit on the lobby of a hotel and observe how receptionists act.