Set Up Voicemail on an iPhone

This article teaches you how to access and customize your iPhone's voicemail settings and greeting message.

Steps

Setting Up a Verizon or Sprint Voicemail

  1. Open your iPhone's Phone app. It's the white phone icon on a green background on the Home screen.
  2. Tap Voicemail. It's in the bottom right corner of the screen.[1]
    • If tapping Voicemail initiates a call, you'll need to follow the spoken instructions from here to finish setting up your voicemail.
  3. Tap Set Up Now. This option should appear in the middle of the page.
    • If you don't see this option, your voicemail is already set up; you can record a greeting by tapping Greeting in the top left corner of the screen. This usually happens when you transfer information from an existing phone to a new phone.
  4. Type in a password. It must be four to six digits long.
  5. Tap Done. It's in the top right corner of the screen.
  6. Type in your password again. Doing so will confirm your voicemail password.[2]
  7. Tap Done. Doing so will complete your voicemail password setup and take you to the voicemail greeting page.
  8. Tap Custom if you want to record a greeting. It's near the top of the page.
    • You can also tap Default here to use your carrier's default voicemail greeting.
  9. Tap Record. You'll see this option in the bottom right corner of the screen.
  10. Record your voicemail message. Make sure you're speaking clearly.
  11. Tap Stop. It's where the Record button was.
  12. Tap Save. This button is in the top right corner of the screen. Now your voicemail has a password and a greeting attached to it.
    • You can tap Play in the bottom left corner of the screen to preview your message.
    • Tapping Cancel in the top left corner of the screen will cancel your recording.

Setting Up an AT&T Voicemail by Calling

  1. Open your iPhone's Phone app. It's the white phone icon on a green background on the Home screen.
  2. Tap Voicemail. It's in the bottom right corner of the screen. If your AT&T phone doesn't support visual voicemail, doing so will prompt your phone to call the voicemail service.
    • If tapping Voicemail brings you to a page that says Set Up Now, proceed to the next method.
    • You can also tap and hold 1 to call your phone's voicemail.
  3. Type in your password if prompted. You'll do this after the voicemail assistant says "Please enter your password."[3]
    • If you're not asked for a password, skip this step.
    • If you don't know your password, enter the last four digits of your phone number.
  4. Follow the set-up prompts. Your voicemail assistant will tell you what to do for each step of the set-up. Some of these steps include the following:
    • Setting a password (must be between four to 15 digits long)
    • Stating your name
    • Recording a greeting

Setting Up an AT&T Visual Voicemail

  1. Open your iPhone's Phone app. It's the white phone icon on a green background on the Home screen.
  2. Tap Voicemail. It's in the bottom right corner of the screen.
  3. Tap Set Up Now. This option should appear in the middle of the page.[3]
    • If you see a password box instead, your voicemail is already set up. Simply type in your voicemail password and tap Done to access your voicemail.
  4. Type in a password. It must be four to 15 digits long.
  5. Tap Done. It's in the top right corner of the screen.
  6. Type in your password again. Doing so will confirm your voicemail password.
  7. Tap Done. This completes your voicemail password setup and takes you to the voicemail greeting page.
  8. Tap Custom if you want to record a greeting. It's near the top of the page.
    • You can also tap Default here to use your carrier's default voicemail greeting.
  9. Tap Record. You'll see this option in the bottom right corner of the screen.
  10. Record your voicemail message. Make sure you're speaking clearly.
  11. Tap Stop. It's where the Record button was.
  12. Tap Save. This button is in the top right corner of the screen. Now your voicemail has a password and a greeting attached to it.
    • You can tap Play in the bottom left corner of the screen to preview your message.
    • Tapping Cancel in the top left corner of the screen will cancel your recording.

Setting Up a T-Mobile Voicemail

  1. Open your iPhone's Phone app. It's the white phone icon on a green background on the Home screen.
  2. Tap Keypad. It's one of the options at the bottom of the screen.
  3. Press and hold 1. Doing so will call you voicemail after a few seconds.[4]
  4. Type in a new password when prompted. It can be four to seven digits long.
    • If asked for a password first, type in the last four digits of your phone number. If that doesn't work, dial 611 to speak to a customer service representative.
  5. Say your name when prompted. Doing so will apply your name in your voice to your voicemail's greeting.
  6. Speak a voicemail greeting when prompted.
  7. Press the # key if prompted. Doing so will save your greeting and password settings. Your voicemail is now set up.
    • If you aren't prompted to tap #, wait for the voicemail instructions to tell you that your voicemail is set up.
  8. Press and hold 1 to check your voicemail. You'll need to type in the password you just set to hear any new voicemails.[5]

Using Visual Voicemail

  1. Access your voicemails. As long as your carrier supports visual voicemail, you can access your voicemails by tapping the Voicemail button in the bottom right corner of the Phone app's screen. You will be able to browse through all of your voicemails and choose which ones you want to listen to.[6]
    • Some carriers' data plans won't allow you to view your voicemails; instead, you'll need to tap and hold 1 in the keypad or tap the Voicemail button to call your voicemail inbox.
  2. Tap a message you wish to open. Doing so should bring the message up in a window that includes several options like Delete and Call Back.
    • If your iPhone supports visual voicemail messages, opening a voicemail message will display a transcript of the message's content.
  3. Tap ►. It's in the bottom left corner of the voicemail message you opened, directly above the Speaker option. Tapping this will begin playing your voicemail message.
    • Tapping Speaker will play the voicemail message over your iPhone's speaker.
  4. Tap to delete messages. The Delete button is in the bottom right corner of the message window.
    • To delete multiple messages, tap Edit in the top right corner of the screen, tap each message you want to delete, and then tap Delete in the bottom right corner of the screen.
  5. Tap Call Back to dial the number that left the message. It's at the center of the bottom of the voicemail message window.
    • You can see how many new messages you have by looking at the little red number on your Voicemail icon.

Troubleshooting Voicemail

  1. Restart your iPhone. Restarting your device can solve a lot of minor problems you may be having. To do so:
    • Hold down the Power button on the side (or the top for iPhone 5 and below) of your phone.
    • Slide the slide to power off switch at the top of the screen right.
    • Wait for a minute.
    • Hold down the Power button until you see the white Apple logo appear on your iPhone's screen.
  2. Update your iPhone to the latest version of iOS. There may be a bug that's causing your voicemail problems, and a more recent version of iOS may have fixed the problem. You can check for updates in the "General" section of the Settings app, or you can use iTunes.
    • Also check for any Carrier Updates, which can be found by tapping About in the General section of the Settings app.
  3. Call your carrier if you can't access your voicemail inbox. There are several issues that may occur when setting up your voicemail, especially if you are upgrading from a much older device. Contacting your carrier's Customer Service line can help you reset your voicemail settings, change your password, and get your visual voicemail setup. Common carrier Customer Service lines include the following:
    • AT&T - (800) 331-0500 or 611 from your iPhone.
    • Verizon - (800) 922-0204 or *611 from your iPhone.
    • Sprint - (844) 665-6327
    • T-Mobile - (877) 746-0909 or 611 from your iPhone.
    • Boost Mobile - (866) 402-7366
    • Cricket - (800) 274-2538 or 611 from your iPhone.
  4. Reset your iPhone's Voicemail password. If you need to change the password for Visual Voicemail on your iPhone, you can do so from the Settings app.
    • Tap Settings → Phone → Change Voicemail Password.
    • Enter your new Visual Voicemail password.
    • Tap "Done" to save your new password.

Tips

  • If you are not getting the Visual Voicemail option, ensure that your cellular data is turned on for the Phone.

Related Articles

  • Connect an iPhone to Youmail

Sources and Citations

  1. ↑ https://www.verizonwireless.com/support/iphone-6s-voicemail-help/
  2. ↑ https://support.sprint.com/support/tutorial/Set-up-and-access-Visual-Voicemail-Apple-iPhone-5-16GB-Preowned/WScenario_542_44049_771_en_467-dvc7440005prd
  3. ↑ 3.0 3.1 https://www.att.com/devicehowto/tutorial.html#!/interactive/id/interactive_1500008818?make=Apple&model=Apple6s
  4. ↑ https://support.t-mobile.com/docs/DOC-1171
  5. ↑ https://support.t-mobile.com/docs/DOC-15785
  6. ↑ http://support.sprint.com/support/tutorial/Set_up_and_access_Visual_Voicemail_Apple_iPhone_4s_16GB/25219-467
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