Cancel Your Crunch Membership

Crunch is a popular fitness chain that promotes “fun fitness” with a wide range of classes. Like many fitness chains, consumers report a very difficult cancellation process. However, if you have been a Crunch fitness member for at least one year, you can cancel your membership without penalty. You can cancel your membership from a distance by sending a letter in the mail or by giving them a ring. If you still live close to one of their locations, you can drop in to cancel your membership.

Steps

Cancelling by Phone or Mail

1. Verify that you’ve had a Crunch Gym membership for at least one year. It is Crunch Gym's policy that you cannot cancel your membership if you have been a member for less than a year. To do so means you will have to pay extra administrative fees for early termination.
   • Review your Crunch gym paperwork and contract, or contact a gym representative to verify your membership dates.
2. Call 888-2crunch (888-227-8624). The automated system will ask for the number they "attempted to contact you at", but you can just enter the number you're calling from.
3. Tell the representative you wish to cancel your account. The representative will ask for your account number, but if you don't have it your name, address, or any other details required to verify your identity are sufficient. After verification, the representative will be able to cancel your account and guide you through any fees required.
   • You will have to pay your next scheduled monthly dues payment.
   • You will have to return your membership card to your local Crunch gym.
   • You will have to pay any unpaid dues prior to the cancellation date.
4. Express your request in a polite but firm tone. The gym representative will likely try to convince you to keep your membership through persuasion and promotional offers. To cancel your membership, you will have to be polite in declining these offers and firm in your commitment to cancellation.
   • If they make you a special offer, you could say: “Thanks for the offer, but I have already made my decision to cancel the membership.”
   • If they tell you about improvements at the gym, you could say: “Good luck with all of the changes, but, as I said, I have made a decision to cancel and would like to proceed with the cancellation process.”
5. Cancel your membership by mail. If you don’t want to accrue long distance charges, you can always cancel your membership by mail. Mail a letter to your Crunch fitness location with a clear statement of your request to cancel the membership. You will also need to fax the letter to ABC Financial at the the following fax number: 501-992-0802. In both the letter and the fax, you should include the following information:
   • Your member number
   • Your name
   • Your billing address
   • The address of your Crunch fitness location
   • Your signature
   • Three pieces of identifying information, such as the last four digits of your driver’s license, your date of birth and the last four digits of the account being billed.
   • The date
   • Your membership number

Cancelling Your Membership at a Crunch Location

1. Visit any Crunch Gym location in person at least 30 days before your cancellation date. If you have moved recently, you may still be able to find a location near you. A full list of Crunch Gym locations is available at https://www.crunch.com/locations.
2. Speak to a Crunch representative. Tell them that you want to complete a cancellation request form. An employee will provide you with the necessary paperwork to cancel your Crunch Gym membership.
   • If they try to convince you to stay, you should reiterate your reason for leaving. Say, for instance, “whatever you tell me is not going to change the fact that I am moving to a new city and no longer need the membership.”
3. Pay the next scheduled monthly dues payment. This monthly amount is based on your contract terms. You will need to pay it in order for your cancellation to go through.
4. Turn in your membership card to an employee. You will be provided with temporary authorization to the gym so you can continue to access the facility up to your termination date.
5. Pay any unpaid dues owed to Crunch Gym in full. If you are cancelling your Crunch membership early before the first year is up, you will be required to pay an early termination administration fee of $25, plus $175. At the end of the 30-day period following your notice of cancellation, you will no longer accrue fees with Crunch Gym.

Determining Your Reason for Cancelling

1. Review your reasons for cancelling. In order to cancel your Crunch membership, you will need to state a reason for cancelling. If you cannot think of a reason immediately, such as moving to a new city, it may be worthwhile to briefly review your reasons for cancelling the membership. Think about how often you go, the gym itself, the people who go there, and the costs of membership.
2. Look at how often you go. If you haven’t been to the gym in months, it may be time to cancel your membership. Holding onto the membership is not going to make you more fit. Perhaps you need to try a different form of exercise, such as running, hiking or walking.
3. Determine whether you like the gym environment. Consider whether the gym is kept clean, as well as whether it is crowded or relatively quiet. If your gym is too crowded, dirty, noisy or otherwise not right for you, you may want to cancel your membership.
4. Think about whether you like the people. Consider whether you feel welcomed by staff members and personal trainers. You should also think about whether your people go there, such as friends, colleagues or just people you can relate to. If you feel put off by staff or personal trainers or just feel like you can’t relate to anybody at the gym, perhaps you should cancel your membership.
5. Consider whether it fits your schedule. If the classes at your local gym don’t fit your current family or social schedule anymore, the membership may not longer be worthwhile. You could look for a boutique or smaller gym that offers more classes.
6. Take note of broken equipment. If the equipment at your gym is never fixed in a timely manner, you may want to find a new gym. Typically, gyms can order equipment online and get repair people in a fairly timely manner, so there is no excuse for gym equipment to go unfixed for more than a few days.
7. Look at the space. If your gym feels too small or claustrophobic, you may want to find a new place to workout. A gym should have lots of room to move around, or pull and push weights without worrying about bumping into other people. If the machines are positioned too closely to one another or there is little floorspace, you may want to find another gym.

Reviewing Your Fitness Finances

1. Look at the bang you get for your buck. It is worth taking a moment to consider what you are getting for your money. If you feel like you are paying for a lot of services or equipment that you rarely use, perhaps you can find a more economical option. If your gym has a lot of classes that you rarely take, perhaps you are better off finding a gym with the bare essentials.
2. Take a look at your personal finances. If you are currently paying for a lot of fitness related activities, such as the gym, sports leagues, hiking trips or other physical activities, you should consider what you want to prioritize. If you can only afford one or two fitness related activities, such as a sports team and the gym or the gym and a hiking trip, you should determine what you want to spend your money on. If the gym is not on your current list of fitness priorities, you should cancel it.
3. Determine whether the gym is affordable. If you need to cut down on your monthly bills, you may want to cancel your membership. You can always pursue less costly endeavors such as running or taking daily walks.
4. Consider the cancellation fees. Since Crunch fitness requires you to stay for at least a year before cancelling, you should make sure you have been there for a year. If you haven’t, you may have to pay a fee of $25 plus a fee of $175. So, if the amount you will save by cancelling early is less than $200, you may as well stick it out until the year is up and then cancel your membership at that time.

Things You’ll Need

• Address of the Crunch Fitness location
• Your member number
• Your reason for cancelling
• Crunch gym membership card
• Billing information
• Personal information
• Membership start date
• Original Crunch gym membership contract
• Cancellation request form

Tips

• Contact Crunch Gym at 1-888-2crunch (1-888-227-8624) to verify fees owed and any other information associated with account cancellation if you experience problems when cancelling your account at your Crunch Gym location. This will put you in contact with Crunch Gym’s corporate customer service team, which can assist you with cancelling your Crunch Membership.

Sources and Citations

See also

• Circuit Train in the Gym
• Build Up Endurance in Spinning Class
• Choose Which Gym to Join
• Handle Being Hit on at the Gym
• Burn Fat at Home
• Climb a Rope
• Become a Personal Trainer
• Pack Your Bag for the Gym or Health Club
• Create Your Own Home Gym for Little or No Cost
• Have Good Gym Etiquette

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