Find Out Why You Were Suspended on Xbox Live

There are two types of suspension for Xbox Live: one is for violation of code of conduct, and the other one is a problem with your payment option. Keep reading for instructions on getting things sorted so you can get your account running again.

Steps

  1. Error messages. If your account has been suspended, you may see one of these messages when you sign in to Xbox Live:
    • "Your account has been suspended due to a problem with your payment option."
    • "This console has been banned for violations of the Terms of Use."
  2. Verify that the credit card you use for your Xbox account is valid and up-to-date. Your account might have been suspended because of an outstanding balance.
  3. Call Xbox Customer Support for an explanation of your suspension and how to get it lifted.
  4. Check your inbox for an email from Xbox regarding your suspension.
  5. Visit the Xbox support forums. In the "My LIVE account was suspended" section you can describe your issue and receive a response from an Xbox representative.



Tips

  • When stating your issue on the forums do not lie about your situation, the enforcement officers know what you did wrong.
  • When contacting Customer Support, have your credentials ready so the Tech Support rep can assist you quickly and transfer you to the Billing Department if they need to.
  • Using discretion when choosing a Gamer Tag can help you avoid suspension. Read the Xbox Live Code of Conduct for more information on actions that could lead to suspension.
  • Make sure your console is connected to the Internet just in case you and the Tech Support will need to access Xbox Live.

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