Make a Payment for Xbox Live

Xbox 360 is a popular gaming-system created by the Microsoft Corporation. Xbox LIVE is the interactive service available with the system that allows users to network, create teams, play games together and purchase various items from its marketplace. This service is billed in advance. When you first sign up for the service, you select a membership plan and a method of payment. There are 3 ways to make a payment for your Xbox LIVE account: credit or debit card, PayPal (regional restrictions apply), and pre-paid subscription cards. Here are the steps for each method of making your Xbox LIVE payment.

Steps

  1. Make your Xbox LIVE payment using a credit or debit card. You may use either a computer or your Xbox console to access your account and view, update or change your payment information.
    • To use a computer to access your account, go to http://www.xbox.com and sign in using the Windows Live ID that is linked to your Xbox LIVE account. Click on "My Xbox" and choose "Accounts." On this page, under the header "Account Information," click on "Manage Payment Options." On the "Manage Payment Options" page, you can view the credit or debit card already linked to your account, choose to add a new credit or debit card or change your payment method.
    • To use your Xbox LIVE console, sign in using your Xbox LIVE gamer tag, go to "My Xbox," and select your avatar. From that screen, go to "Account Management" and select "Manage Account." Go to "Your Memberships," and select the membership you wish to update or change. Select "Change Payment Options" and from there you can view the credit or debit card already linked to your account, choose to add a new credit or debit card or select your existing payment method to make a change.
  2. Make your Xbox LIVE payment using PayPal. To use this method you must log into your account using a computer.
    • To use a computer to access your account, go to http://www.xbox.com and sign in using the Windows Live ID that is linked to your Xbox LIVE account. Click on "My Xbox" and choose "Accounts." On this page, under the header "Account Information" click on "Manage Payment Options." Once you reach the "Manage Payment Options" page, you will have the chance to choose to pay via PayPal if it is available in your area. Follow the prompts to your PayPal account.
  3. Make your Xbox LIVE payment using pre-paid subscription cards.
    • Pre-paid subscription cards for an Xbox LIVE Gold membership are available at various retail outlets such as Best Buy, Target and Radio Shack. You can purchase a card for a 1-, 3-, or 12-month Gold membership.
    • To redeem your subscription card on a computer, sign in using your Windows Live ID. Enter the pre-paid code on your subscription card and click on "Redeem Code."
    • To redeem your subscription card via your Xbox console, sign into Xbox LIVE using the account for which you would like to use the pre-paid code. Press the guide button your controller, select "Marketplace" and "Redeem Code." Enter the 25-digit code and select "Done." Answer "Yes" when prompted to confirm the redemption.

Tips

  • You can contact Xbox support by phone from 9:00 a.m. to 1:00 a.m. Eastern Standard Time. Call toll free at (800) 4MY-XBOX or (800) 469-9269. Dial them directly at (425) 635-7180. For users who are hearing impaired, call (866) 740-9269 or (425) 635-7102.
  • You cannot purchase a Gold Family Pack subscription using a pre-paid subscription card.
  • As an alternative, visit https://billing.microsoft.com/home.aspx to view your account on the Microsoft website. You will need to know the Windows LIVE ID is linked to your Xbox LIVE account. Once you have opened your account, click on "Go to Personal Information." From there, click on the "View/Edit' link next to the payment method you would like to change. Click on "Edit Payment Method Information" to update your payment information. Click on "Use a Different Payment Method" to add a new type of payment.

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