Become a Mac Genius
Each Apple retail store includes a Genius Bar where customers can get expert technical support for their iPod, iPad, Mac or iPhone. Genius Bars are staffed by trained professionals known as Mac Geniuses who provide expert advice about Apple products, help customers learn to use their Apple products and troubleshoot, diagnose and repair Apple hardware and software problems. These individuals participate in an extensive training process, specifically designed by Apple, and receive the Genius certification upon completion of their training.
Contents
[hide]Steps
- Search for current Mac Genius job openings on the Apple website by navigating to the "Jobs at Apple" page.
- Contact your local Apple store to inquire about current or potential future openings.
- Thoroughly read the preferred and required qualifications for becoming a Mac Genius.
- Research Apple certification courses. Apple offers a variety of courses that cover the spectrum of Apple products and software.
- Visit the Apple website to identify certification courses that compliment your skills and meet your interests.
- Identify the Apple Authorized Training Center you wish to attend.
- Enroll in your chosen certification courses.
- Review current Mac Genius openings.
- Create a current resume. Include any Apple certifications you have earned, as well as relevant work and volunteer experience that relate to the required qualifications for becoming a Mac Genius. Proofread your resume thoroughly and correct any errors you discover.
- Write a cover letter. Your cover letter should provide additional details about the experience outlined on your resume.
- Proofread your resume thoroughly and correct any errors you discover.
- Create an account on the Apple website if you do not already have one.
- Enter your Apple ID, which should be your email address. Choose a password and enter it in the appropriate menu boxes.
- Select a security question and enter its answer.
- Enter your birth date; first, middle and last names; and preferred language. You must also select your contact preferences.
- Read the Apple Terms of Service and Apple Customer Privacy Policy and check the box indicating you have read and agree to these policies.
- Navigate to the "Jobs at Apple" page on Apple's website. Select "Sign in" and enter your Apple ID and password in the "Look for a Job in Retail" section.
- Click "My Profile" to complete your profile. This information will be reviewed by Apple Recruiters and Apple Managers.
- Complete the "Contact Profile" and "Professional Profile" sections.
- Open your completed cover letter. Copy the text and paste it into the appropriate box on Apple's profile page.
- Open your completed resume. Copy the text and paste it into the appropriate box on Apple's profile page.
- Upload a formatted version of your resume by clicking the "Upload" button.
- Review the information you have entered to be sure it is accurate and complete. Correct any errors you identify and click "Confirm."
- Use your newly created Apple profile to apply for current Mac Genius position openings.
Tips
- In larger stores with large Genius teams, a Lead Genius handles employee scheduling and customer service issues at the Genius Bar. This Lead Genius receives assistance from a Genius Admin, who handles paperwork and various other administrative tasks. Some Genius Bars staff Geniuses-in-training. A Genius-in-training is trained to handle iPod and iPhone issues, but has not received formal Genius training.
- As part of the Mac Genius training process you will receive your Apple Certified Desktop Technician (ACDT) and Apple Certified Portable Technician (ACPT) certifications. Each training program includes hardware and software components, both of which must be passed. These credentials are required of all Apple Authorized Service Providers.
- Geniuses receive their training at one of several locations in the US, including Cupertino, Calif.; Atlanta, Ga.; or Austin, Texas, or abroad, such as Sydney, Australia or Ireland.
- Conduct an Internet search for sample resumes and cover letters if you need help creating yours.
Things You'll Need
- Computer
- Internet access
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