Add an Authorized User to Verizon

It can be a hassle when your spouse, other family member, or trusted friend needs to access your Verizon account when you are unavailable to do so. Unauthorized users are unable to make any changes or even pay the Verizon bill. An authorized user on a Verizon wireless account is actually called an account manager. The account owner is the only person who can appoint account managers on his or her Verizon account. If you're wondering how to add an authorized user to Verizon accounts, you can follow these simple steps to make your account accessible to those you trust.

Steps

  1. Gather your account information. This includes your Verizon account number and mobile phone number, if applicable. Make sure you remember your security questions or the last 4 digits of your social security number.
  2. Call the local Verizon phone number in your area or the toll-free number. Each state has a different Verizon contact number so you will need to find this number on your bill or by searching on the Verizon website.
  3. Enter your account information, and select the correct number in order to reach the account services department. This can vary by state, so you need to make sure you are calling the correct Verizon phone number for your area.
  4. State your purpose for calling to the agent who answers the phone. Then answer any security questions needed in order to identify yourself. This will normally include your mobile phone or account number, the answer to any security questions you set up when you opened the account, the last 4 digits of your social security number, and sometimes your billing address.
  5. Give the agent all of the necessary information in order to add your new account manager. This can include the person's name, phone number, address, and relation to you. You may also need to provide any information you wish to make inaccessible to the new account manager.

Tips

  • Try to make your call at a time when the store is not busy. The busier hours usually occur when it opens, at lunchtime, and at the end of the business day.
  • A Verizon account owner is not able to add authorized account managers in any other way than over the phone. This is to protect your account from hacking and so that Verizon can be sure that you are actually who you say you are.
  • All authorized account managers must be 18 or older. This age restriction will help you to protect your account from potentially irresponsible users that might add services or sabotage your account. Verizon also wants to make sure that authorized users are able to pay for and be legally responsible for any and all charges.
  • Verizon Wireless account managers have the ability to add another account manager, add a line of service, and change the billing system password.

Warnings

  • Make sure that the person or persons you add as a Verizon account manager are trustworthy. If you add someone and he or she runs up the bill or adds services you don't approve of, you will still be responsible for those charges.

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Sources and Citations

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