Cancel an Uber Request
This article teaches how to cancel a ride that you've ordered through the Uber app without getting hit with a fee, including any Uber rides that you've scheduled in advance.
Contents
Steps
Canceling a Ride
- Open the Uber app. If your driver is en-route to your location, you can cancel your request. The sooner you send the cancellation, the less likely you'll get a cancellation fee.
- Tap your driver's card. You'll see this at the bottom of the screen on the Uber map when a driver has accepted your ride request.
- Tap Cancel. You can find this below the driver's name and picture, next to the "Contact" button.
- Tap Cancel Trip. Your ride will be canceled immediately. You are not charged a cancellation fee if you cancel within 2-5 minutes of ordering the ride (the exact time varies depending on your location). You can also cancel without a fee if your driver is over 5 minutes late.
- UberPOOL rides are subject to a $2 cancellation fee immediately after ordering the ride. If you are 2 minutes late to your UberPOOL pickup, you may be charged a $2 no-show fee.
Canceling a Scheduled Ride
- Open the Uber app. If you've scheduled a future ride in the Uber app, you can cancel it without incurring any fees.
- Tap the ☰ button. You'll see this in the upper-left corner of the Uber app screen.
- Tap Your Trips.
- Tap the Upcoming tab.
- Tap Cancel Ride underneath the trip you're canceling. If you have multiple trips scheduled, scroll until you find the one you want to cancel.
- Tap Cancel Ride again to confirm. As long as you're canceling before any driver has accepted your ride, you will not be charged a cancellation fee.
Tips
- If you have an issue with your fare or your feel as though you have been wrongfully charged, you can dispute the charges.
- You can look up your city to determine fares and cancellation fees for different Uber packages.
Warning
- Canceling more than 2-5 minutes after ordering your Uber when your driver is on schedule will result in a cancellation fee.
