Be Legally Covered When Operating a Carpool Service

If you operate a carpooling service, there are some precautions that you should take to protect your business from potential legal problems.


  1. Create a customer file for each customer. Get basic contact information such as address, phone number(s), employer name and address, and emergency contact.
  2. Collect a photocopy of the customer's ID.
  3. Verify the customer's ID (e.g. passport, citizenship card, motor vehicle driving license) at the time of check-in. If you are not sure about what you see, ask for an additional ID.
  4. Make sure all documentation is current and valid, and in the name of the bearer.
  5. Require payment in advance of each journey, either by pre-paying in advance on an account, or by collecting cash at the time of the trip. Always issue a receipt and keep a copy for your records.
  6. Provide your customers with an information sheet or brochure about your company and its policies.
  7. Have the customer sign a copy of your company's policies and any legal disclaimers. There are many free services available online that can assist with the wording if you don't have a lawyer.
  8. Operate according to all local and federal laws regarding vehicle inspections, ownership, insurance, maintenance, documentation and driver certification.


  • In some cases, it may be advisable to take a refundable deposit to cover all contingencies.


  • The above is general information and not to be construed as legal advice, legal opinion or a substitute for it. You are advised to take whatever steps necessary to protect your interests including and not limited to consulting with your lawyer regarding your own situation.

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