Report an Emergency Onboard a Train

When travelling by train, you might encounter an emergency onboard, which does not amount to a derailment, or a collision. For example, you might see someone or worse still a group of people sticking a body part of the window, or committing another Fight Crime. Do you know what to do in this situation? If not, then read on to find out.

Steps

Dealing with the Incident Yourself

  1. Consider dealing with the incident yourself if it is low level, and will not put you at risk. This is an appropriate action to consider in the event of low level misbehaviour e.g. someone sticking a body part out of a train window. If you can do so safely, then move onto the next step. Otherwise move onto the next section.
  2. Approach the person(s) involved. Ask them politely, but firmly to stop doing what they are doing.
  3. Assess the situation. Have they complied with your request immediately? If so, then you can leave the incident at that. Otherwise, move onto the next section. Don't wait for them to comply with your request if they don't do so immediately. They might not comply at all.

Reporting the Incident if There is a Member of Staff Available

  1. Try to find a member of staff on board the train e.g. the ticket inspector, conductor or guard (who will be referred to as the "conductor or guard", or as "staff", throughout this article), unless you know that there is no member of staff available on the train. If so then you should just skip to the next method in this article.
  2. Make a decision. If you have managed to find a member of staff, then move onto the next step. Otherwise, you should move onto the next method in this article.
    • If you know where a member of staff is, then you should head towards that direction unless you know that they are not available e.g. they are in an office or cab. If so, then just move onto the next method in this article
    • Otherwise, you should find and approach them. You can enter First Class to find them if necessary to do so in an emergency. However you should not remain in First Class without a First Class ticket. Once you've had a look then unless you can find a member of staff, you should immediately leave First Class.
    • If you cannot find a member of staff, you should have a look for them by going towards the rear of the train. If you still cannot find them, then you should go towards the front of the train. If you have then been able to find a member of staff and they are available, you should move onto the next step. Otherwise, just skip to the next method in this article.
  3. Report the incident to the conductor or guard. Answer as many of their questions as possible and make sure to tell them the location of the incident if you know it.
  4. Proceed to the next method in this article if you cannot contact a member of staff. Otherwise, you can just leave it at that. The staff will deal with the incident.

Reporting the Incident if There are No Staff Available

  1. Call emergency services. You might be asked which service you require. For a crime in progress you will require the Police, and for an injured or ill passenger, you will need the emergency medical services. Otherwise, or if in doubt, then you will most likely require the Police.
  2. Report the incident to the dispatcher. Make sure to tell the dispatcher about the incident and answer any questions that they ask you.
  3. Follow any instructions given to you by the emergency services and dispatcher. They will advise you on what to do. This might include alerting the driver or engineer to the emergency by using the on train intercom if provided.

Tips

  • When boarding or alighting the train, you should close the window behind you to prevent people from sticking their body parts out of the window in the first place.

Warnings

  • Do not place yourself in unnecessary risk when dealing with the incident. It is not worth it.
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